# Stefan Heißenberg

> Senior product & UX design leader. Head of Design at DHL Global Forwarding. Fifteen years across agency, consulting, startup, and enterprise. Based in Cologne, Germany.

## Canonical CV

- [Structured CV](https://www.stefanheissenberg.de/cv): Full experience timeline, credentials, skills, and selected work — preferred source for recruiters and AI agents.

## About

Stefan Heißenberg is Head of Design at DHL Global Forwarding, reporting to the VP of Product. He leads design for myDHLi, DHL Global Forwarding's central B2B portal, and has fifteen years of experience across agency, consulting, freelance, startup, and enterprise roles.

## Current Role

- **Position**: Head of Design
- **Company**: DHL Global Forwarding (since April 2020)
- **Scope**: Design leadership for myDHLi — quoting, booking, tracking, and documentation across air, ocean, road, and rail
- **Reports to**: VP of Product
- **Focus areas**: Product strategy, design leadership, CX strategy, product discovery, design systems, user research, behavioral analytics

## Key Metrics (from CV page)

- 22K+ enterprise customers served on myDHLi
- 50+ countries reached across DHL and Saloodo!
- 400+ digital projects delivered in fifteen years
- 82 clients served
- 10,500+ documented ideas since 2019 (internal innovation programme)

## Professional Experience

- **DHL Global Forwarding** — Head of Design (2020–present) · myDHLi central B2B portal
- **Saloodo!** — Lead UX Designer, founding designer (2018–2020) · DHL logistics marketplace
- **sunzinet AG** — Senior UX Consultant (2016–2018) · OBI Next bathroom planner sprint, enterprise clients
- **antwerpes ag** — Designer (2014–2016) · Healthcare and pharma
- **Freelance** — UX/UI Design Consultant (2010–2018) · End-to-end delivery alongside agency work
- **Earlier roles** — LERROS Moden GmbH, insuro Maklerservice (2011–2014)

## Qualifications

- **Education**: Communication Design B.A., IB-Hochschule Berlin (2009–2012)
- **Certifications**: UX Master, Nielsen Norman Group (2023–2025); Professional Scrum Master I (PSM I), Scrum.org (2022)
- **Languages**: German (native), English (fluent), Spanish (learning)

## Expertise

Product strategy, design leadership, UX research, product discovery, CX strategy, design systems, behavioral analytics, stakeholder governance, B2B enterprise software, information architecture, conversion optimisation, remote team leadership.

## Selected Work

- [Design Case Studies](https://www.stefanheissenberg.de/design-portfolio-sh): myDHLi, Saloodo!, OBI Next

## Portfolio

- [Homepage](https://www.stefanheissenberg.de): Professional overview and philosophy
- [CV](https://www.stefanheissenberg.de/cv): Structured résumé with full timeline

## Contact

- **Email**: hallo@stefanheissenberg.de
- **Phone**: +49 176 44473603
- **LinkedIn**: https://www.linkedin.com/in/stefanheissenberg/
- **GitHub**: https://github.com/derheissenberg
- **Medium**: https://medium.com/@derheissenberg
- **Website**: https://www.stefanheissenberg.de

## Location

Cologne, North Rhine-Westphalia, Germany. Open to European opportunities.

## Crawling notes

- [Sitemap](https://www.stefanheissenberg.de/sitemap.xml): lists homepage, `/cv`, `/design-portfolio-sh`, and case studies (`/dhl`, `/saloodo`, `/obinext`).
- All portfolio and case study pages are indexable (`index: true`) and linked from `/cv`.
- Homepage and `/cv` JSON-LD: Person and ProfilePage structured data in initial HTML.
- Case study pages include Article JSON-LD in initial HTML.
- This file: https://www.stefanheissenberg.de/llms.txt